Refund & Return Policy

At HAIKO B2B, we take pride in maintaining the highest standards of product quality and customer satisfaction. To ensure fairness for all customers, please read our refund and return policy carefully.

Return Eligibility

• Returns will only be accepted in the following cases:

  • Damaged product received

  • Wrong product or color delivered

  • Dead stock supplied from our end

• No returns will be accepted for used, worn, or altered products.

• Any product that is discolored, distorted, or not in its original condition will not be eligible for return.

• Products must be returned exactly as received, along with the original packaging, invoice, and product slip.

Refund Process

• Refunds are initiated only after the returned items are received and verified by our team.

• If the return qualifies (damaged, wrong, or dead stock), the refund will be processed to your original payment method within 5–7 working days.

• For any other return cases, the amount will be credited to your wallet as store credit, which can be used for your next purchase.

Exchange & Wallet Credit

• Wallet credits are non-refundable and valid for future orders.

• Exchanges are subject to stock availability and product condition verification.

How to Initiate a Return

To request a return or refund, please contact our support team within 48 hours of delivery:
📧 - HAIKOB2B@GAMIL.COM
📞 - 9311544735

Please include your order number, invoice, and product images for quick processing.